5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing quality control processes.
Safety guard businesses are unlike any seller a home manager usually hires. If you hire a painter, you are able to see whether they are doing their jobs by looking at the walls. However, when you hire a security guard company, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In most cases they probably are, but it’s important to employ a system of verification and quality control to make sure that problems associated with the deficiency of performing these jobs don’t start to occur.
In this guide we will discuss five (5) simple actions to improving your safety guard service and achieving everything you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your state is one of those states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security company and inquire does it look decent.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another excellent way to screen if the protector is a good fit for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a lot about what to expect from that shield and it provides you an opportunity to request a different shield if you feel it is essential.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces each shield to the company itself, in several circumstances the shield’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Does it occur at your property?
• How long is each officer educated?
• How long does the security firm double bank? (Double banks is the process of having a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the answer to each of these questions and make sure they fit with what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and your website specific training to acquire an understanding of what goes on preparing a shield to work in your property.
Protect supervision is one of the more important factors of very good security guard support. When security businesses deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they start to feel their work is not significant and they start to find themselves as less of a region of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your property. These tracking systems allow the security guard company to monitor the time and log the activity of these guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the safety guard company provides a way of earning sure each guard is secure and alert. Using guards check-in regularly together with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, make sure to ask your safety guards questions about their responsibilities and duties to make sure they know their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident the consultant is not actually a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.